Applicable to: ServiceProvider.pk

1. Working Hours & Discipline

• Employees must follow assigned working hours strictly.
• Late arrival or early leaving without approval is not allowed.
• Daily check-in, check-out, and task updates are mandatory.
• Sleeping during working hours is not allowed.
• Keep mobile phones on silent during work.

2. Attendance & Reporting

• Attendance must be marked in the WhatsApp group (check-in & check-out).
• Daily progress updates and timesheets are required.
• Check-in without being physically present will be considered leave.
• Late arrival or early leave will be counted as a half day.

3. Work Responsibility

• Complete all assigned tasks on time with proper quality.
• Do not leave tasks incomplete or delayed.
• Follow all instructions given by management.
• Break tasks into smaller parts and share updates regularly.
• Understand the task clearly before starting work.

4. Communication

• Maintain professional behavior with team and clients.
• Respond on time during working hours.
• Misbehavior or disrespect will not be tolerated.
• Do not communicate with clients using personal numbers.

5. Confidentiality

• Company data, projects, and client information must remain confidential.
• Do not share client names with friends, family, or outsiders.
• Sharing login details or sensitive data is strictly prohibited.

6. Use of Company Resources

• Company systems, tools, and accounts are for official use only.
• Only approved software is allowed.
• Downloading software during working hours (8 AM – 5 PM) is not allowed.
• Misuse of company resources will result in strict action.

7. Website & Internet Usage

The following are strictly prohibited during working hours:

• Freelancing platforms (Upwork, Fiverr, Freelancer)
• Job sites (Rozee, LinkedIn)
• Social media (Facebook, Instagram, TikTok, etc.)
• WhatsApp Web
• Crypto and trading websites
• Streaming, gaming, and adult websites
• Movie download sites

8. Performance & Accountability

• Employees are responsible for their assigned work.
• Repeated mistakes or poor performance will lead to disciplinary action.
• Code and projects developed are company property only.
• Selling or sharing company work is strictly prohibited.

9. Remote Work Policy

• Must be available during working hours.
• Stable internet and proper environment required.
• Immediate response and updates are mandatory.
• Inactive behavior will be considered a violation.

10. Leave Policy

• Apply for leave through the official portal only.
• Leave must be approved before taking it.
• Unapproved leave will be unpaid.
• Sick leave (more than 1 day) requires a medical certificate.
• Emergency leave allowed with proper notification.
• Maximum unpaid leaves: 13 per year.
• Taking Saturday + Monday leave will count as 3 leaves (burger rule).

11. Working Conditions & Office Discipline

• No smoking during office hours.
• Follow prayer and break timings properly.
• No unnecessary discussions during work hours.
• Use Namaz time properly.

12. Code & Deployment Policy

• Developers must ensure code is updated before leaving.
• Daily code check-in is mandatory.
• Deployment time is 3:00 PM unless approved otherwise.

13. Testing & QA Policy

• Developer must test first (live environment).
• Change status from RFR → Done after testing.
• QA team will verify afterward.
• Only verified work can be shared with clients.

14. Task Management Policy

• Collect next day tasks before leaving.
• Work only on tasks assigned via GitHub.
• Do not work on tasks from WhatsApp/Teams without GitHub entry.
• After completion:
  • Update Teams group
  • Change GitHub status to RFR

15. Employment & Payment Policy

• Salary is paid between 1st – 10th of each month.
• Weekend/holiday work is paid 1.5x.
• Internship duration: 2–3 months based on performance.
• Dual jobs, freelancing, or side projects are strictly not allowed.

16. Miscellaneous Rules

• Report dishonest clients to management.
• Inform management about any personal client requests.
• Use official channels for all client communication.
• Lunch and personal matters should be handled privately.
• Meetings, calls, and follow-ups must be tracked.

17. Notice Period

• 2 months’ notice is required from both employee and company.

18. Violation & Penalty Policy

• 1st Violation: Warning
• 2nd Violation: Penalty
• 3rd Violation: Final Warning
• 4th Violation: Termination

Immediate Termination for Serious Violations

• Data breach or confidentiality violation
• Misbehavior with team or clients
• Fraud or dishonesty
• Misuse of company resources
• Dual job or freelancing

19. Experience Letter Policy

• Experience letter will be issued after one month of resignation or termination.
• This is subject to verification that:
  • All company data, access, and responsibilities have been properly handed over.
  • No pending work or obligations remain.

20. Employee Acknowledgment

I confirm that I have read, understood, and agree to follow all company rules and regulations.